Shipping policy

At Crux Agency, we are committed to delivering our products and services in a timely and reliable manner. This Shipping Policy explains how we handle the delivery of physical and/or digital products purchased through our website https://cruxagency.in.


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1. Order Processing

All orders are processed within [X business days] of receiving payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

If we experience a high volume of orders, processing times may be delayed.



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2. Shipping Methods & Delivery

Physical Products:

We partner with trusted courier and logistics companies to deliver your orders.

Estimated delivery time: [X–X business days depending on location].

Shipping charges, if applicable, will be displayed at checkout.


Digital Products/Services (if applicable):

Delivery will be made electronically via email, account access, or download link within [X hours/days] of purchase.

No physical shipping is required.




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3. Shipping Confirmation & Tracking

Once your order is shipped, you will receive an email with a tracking number (for physical goods).

Tracking information may take 24–48 hours to update.



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4. International Shipping

We currently [do/do not] offer international shipping.

International orders may be subject to additional customs fees, taxes, or duties, which are the responsibility of the customer.



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5. Delays

While we strive for timely delivery, delays may occur due to:

Unforeseen logistics issues

Natural disasters, strikes, or government restrictions

Incorrect or incomplete address provided by the customer


We are not liable for delays outside our control.


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6. Damaged or Lost Packages

If your order is lost or arrives damaged, please contact us immediately at [your email] with your order details.

We will work with the courier service to resolve the isue.